Returns & Refunds
Simple Returns
At Essetia.com, we believe in the quality of our leather products. We also value the importance of strong, long-lasting relationships. For us, our connection with you goes beyond business—we're friends who share a passion for craftsmanship and durability.
That's why we offer our return policy:- 30 days for returns
- No questions asked
- Easy process
- Fast refunds
Short Return Instruction
Just send your product by Zasilkovna:
Zasilkovna Pickup Point:
ID 34554
Pod Parkem 2561/24
400 11
Ústí nad Labem
Bambino Caffé
Recipient details:
Name: Essetia.com
Phone: +420 607 585 032
Email: info@essetia.com
Full Return Instructions
1. Pack your leather item in a box
(you can reuse the box we sent).
2. Include a note with the following details:
your name, phone number, email, and order number (find it in your email). This helps us quickly identify your return.
3. Download the Zasilkovna mobile app
4. In the app, select "Send Standard Parcel"
5. Fill in the recipient details:
Zasilkovna Pickup Point:
ID 34554
Pod Parkem 2561/24
400 11
Ústí nad Labem
Bambino Caffé
Recipient details:
Name: Essetia.com
Phone: +420 607 585 032
Email: info@essetia.com
6. Drop off the package at any Zasilkovna pickup point.
At the post office, just provide the shipment code from the app.
That's all. The label will be attached by the staff at the pickup point.
(You can also send the package via Z-BOX 24/7. More information can be found here.)
Questions? We are just a message away!